Frequently Asked Questions

Everything you need to know about your next luxury timepiece.

Are all watches sold on OfficialWatches authentic?

Yes, every timepiece undergoes a rigorous multi-point inspection by our certified horologists to guarantee 100% authenticity before being listed for sale.

What kind of warranty do you provide?

All watches come with a comprehensive 12-month OfficialWatches warranty, covering mechanical movements and internal components, in addition to any remaining manufacturer warranty.

How long does shipping take?

We offer insured express shipping worldwide. Domestic orders typically arrive within 1-2 business days, while international deliveries take 3-5 business days depending on customs clearance.

What is your return policy?

We offer a 14-day return period for all online purchases. The watch must be returned in the exact same condition as received, with all security tags intact and original packaging included.

Do you offer financing options?

Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see your eligibility and interest rates.

How should I maintain my automatic watch?

We recommend a professional service every 3-5 years. To keep it running daily, ensure you wear it regularly or use a watch winder to maintain the power reserve and keep the lubricants fluid.